Our Policy on Service Fees

This Refund Policy is framed in accordance with the SEBI (Research Analysts) Regulations, 2014 and applicable circulars issued by the Securities and Exchange Board of India (SEBI). We strive to maintain full transparency in our fee structure, services, and investor grievance redressal. Please read this policy carefully before making any payments for our services.

1. No Refund Policy

All fees paid towards our research services are non-refundable and non-transferable, under any circumstances, once the payment has been made and access to services has been provided.

This policy is in line with SEBI guidelines that prohibit assured returns, performance-linked fees, or guarantees of profit. Our services are advisory only, and their value is realized upon subscription.

2. Service Delivery

Services will be delivered strictly as per the subscription plan chosen by the client. If you face any difficulty in accessing our services after payment, please contact us immediately.

3. Exceptions for Refund

Refunds may be considered only in the following specific cases:

  • Duplicate Payment: If a client has mistakenly made more than one payment for the same service (same period), the excess amount will be refunded.
  • Technical Error: If a transaction fails but the amount is debited from the client’s account, the amount will be reversed to the original payment source within 7–10 working days.

4. Investor Grievance Redressal

In case of any concerns or complaints regarding payment or service delivery, you may write to us:

Email: info@capitallyft.in

Grievance Officer: Mr. Pankaj Pawar, +91-89898-59565

SEBI Registration No.: INH000020934

If your grievance is not resolved to your satisfaction by CapitalLyft, you may escalate it to:

SCORES (SEBI Complaints Redress System): scores.sebi.gov.in/

5. Regulatory Disclaimer

We are a SEBI-registered Research Analyst and we do not provide any assured returns, guaranteed profits, or portfolio management services. Investment in securities is subject to market risk. Clients are advised to exercise their own judgment before acting on our research reports/recommendations.