General & Regulatory Questions

1. Is CapitalLyft a SEBI Registered Entity?

Yes, CapitalLyft is registered with the Securities and Exchange Board of India (SEBI) as a Research Analyst under the SEBI (Research Analysts) Regulations, 2014. Our registration number is INH000020934.

2. Do you offer guaranteed returns or assured profits?

No. As per SEBI regulations, we do not and cannot offer guaranteed returns or assured profits. Investment in the securities market is subject to market risks, and past performance is not indicative of future results. We only provide advisory research.

3. What is the core philosophy of CapitalLyft?

Our core philosophy is to empower investors with unbiased, ethically guided, and research-driven insights. We focus on long-term wealth creation through calculated risk-taking and rigorous fundamental/technical analysis.

4. What makes your analytical approach unique?

Our approach combines deep fundamental and technical analysis with optional time-based Astro-Financial Guidance. This holistic method provides a unique perspective on market trends and timing for enhanced decision clarity.

5. What is the role of the Research Analyst?

Our role is strictly advisory. We provide research reports, recommendations, and timing insights. We do not execute trades on your behalf, handle your funds, or offer Portfolio Management Services (PMS).

6. How do you manage conflicts of interest?

We are an independent research firm with no affiliation to brokers or third parties, ensuring our recommendations are unbiased. Detailed disclosures regarding any personal holdings are made in the relevant research reports, as required by SEBI.

Subscription & Fees

7. How are the advisory fees structured?

We offer transparent, fixed-fee subscription plans (Basic, Silver, Gold, Platinum) based on the segment (Cash, F&O, Commodity) and duration (Monthly, Quarterly, Half-Yearly, Yearly). All fees are inclusive of GST.

8. What is your refund policy?

All fees paid for our research services are generally non-refundable and non-transferable once service access has been provided. Refunds are only considered in cases of duplicate payment or failed technical transactions (as detailed in our Refund Policy).

9. Can I pay in installments?

Subscription fees must be paid in full for the chosen duration (e.g., Monthly or Quarterly) to gain access to the services. We do not offer staggered installment plans for subscription purchases.

10. Can I upgrade or downgrade my subscription plan?

Yes, you can upgrade your plan at any time. The upgrade fee will be adjusted based on the remaining value of your current subscription. Downgrades generally take effect upon the renewal date of your current plan.

Service Details

11. Which market segments do you cover?

We provide advisory services for: Equity - Cash Segment (Positional/Long-Term), Equity - Futures & Options (F&O) Segment, and Commodity - Futures & Options (F&O) Segment.

12. What is the ideal time horizon for your Equity Cash calls?

Our Equity Cash segment recommendations are typically suited for positional trading and long-term investment, with time horizons ranging from a few weeks to several months.

13. Do F&O calls include risk management?

Absolutely. All F&O (Futures & Options) recommendations come with precise entry points, targets, and clearly defined Stop-Loss (SL) levels to ensure robust risk management, which is paramount in leveraged segments.

14. What is Astro-Financial Guidance?

This is an optional add-on service that provides market timing insights based on financial astrology. It offers a unique supplementary perspective to our core technical and fundamental analysis, helping in time-based decision making.

Client & Process Details

15. How do I start the E-KYC process?

The E-KYC process is mandatory and starts by clicking the "Start E-KYC Now" button on our E-KYC page. You will need to provide your basic details and upload images of your PAN and Aadhaar cards for verification.

16. What documents are required for E-KYC?

You need your PAN Card, your Aadhaar Card, and a functional mobile number linked to your Aadhaar for OTP verification.

17. How long does it take for my KYC to be approved?

The E-KYC process is designed for near-instantaneous verification. Once your documents and OTP are successfully processed, your KYC status is updated immediately, allowing for immediate onboarding.

18. How will I receive the recommendations?

Recommendations, market outlook reports, and research notes are delivered via the dedicated communication channels specified in your chosen advisory plan (e.g., email, dedicated WhatsApp channel, or mobile app notifications).

19. What should I do if I have a complaint?

You should contact our Grievance Officer via email or phone first. If the complaint is not resolved within 30 days, you can escalate it to SEBI through the SCORES portal (scores.sebi.gov.in).

20. Do you provide personal portfolio management?

No. We are restricted to providing research and advisory services only. We cannot manage your portfolio or execute trades on your behalf. All investment decisions and execution remain with the client.